Returns evaluation: Incoming returns are classified, sorted and checked against defined ABC criteria (e.g. condition, completeness).
Returns processing and returns preparation, environmentally sound disposal if necessary
Returns packaging and storage
German return address within the EU for merchants based in Switzerland, UK or non-EU countries.
Your advantages: Short return times and fast processing of refunds. Increase the satisfaction of your customers.
We create general return labels or labels linked to the customer’s order, enclose them with the orders or make them available online. This allows us to meet all the requirements of third-party platforms.
Forwarders and shipping service providers such as DHL, DPD, Hermes or UPS make multiple deliveries to us every day. We accept your returns at ground level or via truck unloading ramps.
You are located outside the EU? Then use us as a flexible EU return address for your European returns. Or do you need an individual solution? Just ask.
We look closely! All returns are checked for completeness immediately upon receipt and are documented accordingly.
In accordance with established standards in professional returns management, we classify returns according to the ABC method.
Following classification, we optionally return the goods to stock (after reprocessing, if necessary), repackage and relabel them, organize return shipping or dispose of them properly.
Your returns and return shipments can be safely stored in our large warehouse and logistics center in Bielefeld.
If return shipping is required, we will take care of it. It doesn’t matter where.
Whether professional and environmentally friendly disposal or recycling in the course of sustainability – as your fulfillment provider, we also take care of returns that cannot be returned to the shipping cycle.
Would you like to learn more about the numerous advantages of e-commerce logistics outsourcing? Simply fill out our contact form and we will get back to you as soon as possible with an individual offer.
Alternatively, we would be pleased to receive your call at +49 521 329 333 00 or your e-mail.
